Secure Payments & Shopping Policy

At Tooligo, your safety and trust are important to us. We take robust measures to protect both your personal information and your payment transactions when using our platform.

1. Payment Security

All payments made through the Tooligo platform are protected using industry-standard encryption technologies.
• Tooligo does not store your card details.
• Payment information is processed securely by Stripe, a licensed and PCI DSS–compliant payment service provider.
• Where applicable, card payments are protected by Strong Customer Authentication (SCA), including 3D Secure, which requires approval from your bank.

2. Protection of Personal Information

Personal information such as your name, contact details and address is used only for the purposes of providing the Service, including:
• processing rentals and payments,
• delivering customer support,
• fulfilling legal and regulatory obligations.

Your personal data is processed in accordance with our Privacy Notice and applicable UK data protection laws. Tooligo does not sell your personal data or share it with third parties for their own marketing purposes.

3. Monitoring and Prevention of Suspicious Transactions

To protect users and maintain platform security, Tooligo may carry out automated and manual checks to identify unusual or potentially fraudulent transactions. Where necessary, we may contact you to:
• verify transaction details, or
• request additional information before completing a transaction.

4. Refunds and Cancellation Rights

If you cancel a booking or are entitled to a refund under our Terms of Use, refunds will be processed:
• using the original payment method, and
• in accordance with applicable UK consumer protection law.

Refund processing times may vary depending on your payment provider.

5. Account Security

You are responsible for keeping your account credentials secure. Please:
• do not share your login details with anyone,
• use a strong and unique password,
• avoid accessing your account from shared or public devices.

If you suspect any unauthorised access or suspicious activity, please contact us immediately at:
📧 [email protected]

6. System Security and Updates

Tooligo regularly reviews and updates its software, infrastructure and security measures to address emerging risks and maintain a secure environment.