• Tooligo Stocked Products: Orders placed within Istanbul before 12:00 PM are delivered the same day, while orders placed after 12:00 PM are delivered the next day. Deliveries outside Istanbul are handled by our contracted shipping company, Yurtiçi Kargo.

• Depending on availability, same-day delivery may be offered for some products.

• Products are carefully planned and delivered to your address in line with your delivery address and the time slot you selected.

• The return pickup address may be different from the delivery address. If you wish, you can easily update the return address up to 1 day before the end of the rental period.

• As the return day approaches, we send you a reminder email. If you cannot return the product at the specified time, you can provide your new time information with one click from this email.

• Individual User Products: Return requests are reviewed and approved by Tooligo within 24 hours. After approval, you can return it for free from Yurtiçi Kargo branch with the given code.

• If there is damage/defect not stated in the listing, if the product does not work, or if its features do not match those in the listing, you can request a return.